Impact of Tech Advances, COVID-19 on Future of SIU Claims

Prior to COVID-19, the insurance industry and its SIU claims teams were in the midst of a transition toward more tech-driven investigations. The 2020 pandemic fast-tracked many of those changes as investigators worked remotely more often. The industry as a whole can expect additional new technologies, especially AI-based tech, to advance in the coming year. These changes plus efforts to clear court logjams make personal connections with partners and insureds even more important in 2021. Read more about projected changes here.