Lack of Compliance to DOT Website Accessibility Requirements Costs Airline $200,000

This year we’ve linked to multiple cases sorting out the consequences for not maintaining an ADA accessible website. The U.S. Department of Transportation (DOT) set website accessibility requirements for U.S. or foreign air carriers with a website and at least one aircraft seating more than 60 passengers. The requirements covering core travel information and services went into effect December 12, 2015, and airlines were given one year to achieve compliance on all remaining pages on its website. In February 2017, SAS had created a separate “assistive version” of its primary website at a different URL instead of making its primary site accessible. The DOT fined SAS $200,000 for the penalty. Read the details of the case here.